Return policy

At Lovvra, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a clear and customer-friendly return and refund policy in accordance with U.S. e-commerce standards.

Your satisfaction is our top priority, and we want you to shop with confidence knowing that we are here to support you.

1. Return Eligibility

To ensure fairness and product integrity, returns will be accepted under the following conditions:

  • Items must be unused, unworn, and in brand-new condition, with all original tags, labels, and packaging intact.

  • Return requests must be made within 30 days of receiving your order.

  • Items marked as final sale, clearance, custom pieces, or gift cards are non-returnable, unless defective or not as described.

  • If you receive a defective, damaged, or incorrect item, we will cover the return shipping cost and offer a full refund or exchange.

2. How to Start a Return

To request a return or exchange, please:

  1. Contact us at info@Lovvra.com within 30 days of receiving your order.

  2. Provide your order number, the item(s) you wish to return or exchange, and the reason for your request.

  3. Our customer service team will respond with return instructions and a return label (if applicable).

3. Refund Process

  • Once we receive and inspect your return, your refund will be processed within 3–5 business days.

  • Refunds will be issued to your original payment method.

  • Shipping fees are non-refundable, except in cases where the item was defective or shipped in error.

  • If you choose an exchange, we will process it promptly at no additional cost for defective or incorrect items.

4. Non-Returnable Items

For health, hygiene, and final sale reasons, the following cannot be returned:

  • Gift cards

  • Worn, washed, or damaged items not caused by us

  • Final sale or clearance items

5. International Returns

We accept international returns, provided all return conditions are met. Please contact us at info@Lovvra.com for guidance on international return procedures.

6. Our Commitment to You

At Lovvra, we are dedicated to providing service with integrity, care, and professionalism. Whether you’re seeking a return, exchange, or refund, we promise a fair, transparent, and reliable process.

If you have any questions or need assistance, please don’t hesitate to contact us.

Contact Us

Lovvra
Email: info@Lovvra.com